In-Person Consultation Script with Empathy and Emotion
Here’s an enhanced version of the consultation script, incorporating empathy, a supportive tone, and genuine emotional connection. The goal is to make the patient feel deeply understood and cared for while maintaining professionalism and building trust.
Greeting and Opening
Warm smile, approachable
Hi, I’m [Your Name] from Prime Health, and it’s so wonderful to meet you in person. Thank you for taking the time to come in today. How are you feeling?
Respond warmly to their answer with genuine interest.
“That’s great to hear!” OR “I’m sorry to hear that; I’m glad you’re here because today is all about you.”
Building Common Ground
I’d love to start by learning a little more about your journey so far.
Can you tell me about where you are in your weight loss and health journey right now?
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What’s been working well for you, and what’s been a little more challenging?
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Pause, nod, and validate their feelings.
“That makes so much sense.” OR “I can imagine how that must feel—it’s not easy to navigate this alone.”
Have you tried to lose weight before?
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What approaches have you tried, and what kinds of results did you see?
Express empathy for their efforts and challenges.
“Wow, it sounds like you’ve really put in the effort. That’s inspiring, even if it didn’t go exactly as you’d hoped. You’re not alone in this.”
Clarifying Goals and Gaps
Let’s talk about your goals—what’s your ultimate vision for your health and weight?
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How do you see your life changing when you achieve that goal?
Offer encouragement and understanding.
“That’s such a meaningful goal. You deserve to feel that way, and I’m here to help you get there.”
If you could change just one thing about your health right now, what would it be?
What inspired you to explore a new approach now?
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Has something shifted recently that’s made this a priority?
Show emotional alignment.
“I hear you. It’s often those moments of realization that spark the biggest changes. It’s clear you’re ready to take that next step.”
Uncovering Lifestyle Patterns
It sounds like stress might be playing a role—would you say your job or personal life adds to that?
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How often do you eat out, and what kind of meals do you usually go for?
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How do you spend your time—cooking, relaxing, or socializing?
How’s your sleep these days?
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Are you getting enough rest to feel refreshed, or is sleep something that’s been a bit of a struggle?
Offer empathy with gentle reassurance.
“Stress and lack of sleep can really take a toll—it’s not your fault, and you’re definitely not alone in feeling this way. We can work on this together.”
Probing for Emotional and Practical Barriers
How do you feel about the steps you’re currently taking for your health?
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Do you feel like they’re making a real difference for you?
What do you think has been the biggest thing holding you back from reaching your goals?
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Is it time, energy, stress, or maybe something else?
If you could coach yourself, what’s one piece of advice you’d give to make a change?
Show compassion.
“That’s such great insight—you know yourself so well. It’s okay to feel like it’s overwhelming sometimes. That’s why we’re here.”
Setting the Stage for Root Cause Discussions
Do you feel like the strategies you’ve tried in the past have addressed the root cause of your challenges, or have they mostly focused on the symptoms?
Have you ever thought about how factors like toxins, stress, or inflammation might be playing a role in your body’s resistance to weight loss?
Offer reassurance and hope.
“I know these deeper challenges can feel invisible, but the good news is that we can uncover them and create a plan tailored just for you.”
Creating Urgency and Commitment
If nothing changes, where do you see yourself in a few months or a year?
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Are you okay with staying in that place?
Gently encourage action.
“I completely understand—it’s hard to think about the future if things stay the same. But the fact that you’re here today shows you’re ready for a change, and that’s such an important first step.”
Transition to Next Steps
I’m so glad you shared all of this with me—it really helps me understand where you’re coming from and what you need.
At Prime Health, we specialize in creating personalized plans that tackle not just the surface but the deeper factors affecting your health. Would you like me to walk you through what our process looks like and how we can get started?
Smile warmly, maintain eye contact, and transition smoothly into discussing their tailored plan.
Closing with Care
"It’s been such a pleasure talking with you today. Thank you for sharing so much about your journey—it really helps me understand how we can best support you."
"Before we wrap up, we’ll take a few measurements to get a clearer picture of your health. We’ll check your weight, blood pressure, heart rate, and BMI. These numbers will give us important insights for creating a personalized plan that truly works for you."
Proceed with measurements, maintaining a supportive and professional demeanor.
"Once we’ve gathered all this information, I’ll take some time to analyze it thoroughly. This helps us ensure that the recommendations we make are perfectly tailored to your needs."
"I’d like to schedule a follow-up visit where we’ll go over everything in detail. At that visit, we’ll discuss the findings and create a step-by-step plan to help you achieve your health and weight goals."
Smile warmly and make eye contact.
"Does that sound good to you? Let’s get your follow-up visit scheduled—when works best for you?"